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Returns & Exchanges
At Dewieglow, your satisfaction is our top priority. However, due to the nature of skincare and cosmetic products, we do not accept returns or exchanges for any reason other than receiving a defective or damaged item.
I have received a damaged product
If you receive a defective or damaged product, you must report it to us within 24 hours of receiving your order by sending clear photos or videos of the issue along with your order number.
Please note
Reports made after 24 hours of delivery will not be eligible for return, exchange, or refund.
The item must remain unused, unopened, and in its original packaging
Once your claim is reviewed and approved, we will arrange for a replacement or a refund, depending on availability.
We take product quality and customer trust seriously, and this policy helps us ensure hygiene, safety, and fairness for all our customer
Thank you for understanding and choosing Dewieglow — where authenticity and care come first. 